Government institutions, businesses and individual members of society - at least in the developed world - are increasingly required to become computer literate and knowledgeable about Web based electronic publishing. A key issue is what strategies can be employed to ensure that such skill development is achieved within a community and that the opportunities presented to a community by Web based electronic publishing are exploited to advantage? This paper addresses this question. Three case studies involving three distinct user groups - SMEs, Local Government and members of the community - are examined. Each applied the A.K.T.E.S framework: - awareness raising, know-how transfer, trial and evaluation and support through software development and trained personnel. This framework is critically evaluated and lessons learned from our experience reported.