We focus our research on text based messaging systems and the impact they have when they are implemented in a work structure and how this kind of software can improve workflow and interaction between firms and clients both in B2B and B2C relations. In recent years many online text chat systems have been developed and use. Internet Relay Chat or IRC, ICQ, AOL and MSN are some examples of the most popular tools for real-time communications via the Internet and have been used both for doing serious work, decision making and for entertainment purpose. Messaging programs tend to imitate each other and they imitate other chat programs either. Each new release simply adds new features that keep the use of this software nothing but a cheaper alternative to phone. Nowadays Instant Messaging, chat system and video conference software must evolve and specialize into something more flexible, sophisticated and secure.