TY - CONF T1 - A CONCEPTUAL ANALYSIS OF FUNCTIONS, PROCESSES, AND PRODUCTS IN THE SCHOLARLY COMMUNICATION CHAIN T2 - ELPUB2002 - Technology Interactions. Proceedings of the 6th International ICCC/IFIP Conference on Electronic Publishing Y1 - 2002 A1 - Gierveld, Heleen AB - This paper summarizes the user needs, functions and information processes in the scholarly communication chain, with an emphasis on the publisher’s role. Furthermore, it presents how product functionality, core benefits, attributes and features relate to each other and how a publisher can seek a competitive edge by differentiation of products and in processes executed. It shows how the functions and information processes are interrelated with the user needs and how an analytical approach can be adopted towards these needs when developing a product. JA - ELPUB2002 - Technology Interactions. Proceedings of the 6th International ICCC/IFIP Conference on Electronic Publishing T3 - ELPUB PB - VWF Berlin CY - Karlovy Vary, Czech Republic J1 - ELPUB2002 ID - oai:elpub.id:02-16 ER -